Survey Help - London
Need some help?
Learn about our survey methodology here
If you are having problems logging in, please help us by completing this form.
Contact us at [email protected]
Need help reading your water or electricy bill?
See London Hydro's useful site here.
Steps for downloading your Union Gas data:
- Log in to my accounts
- Select Bills & Payments
- Select Download all Data
- Select date range: last 12 months
- Start download
- Open file
- Sum values in Column L (Consumption) and enter total value in the survey!
- Having trouble? Email [email protected]
Sample Union Gas Bill
Sample London Hydro Bill
To calculate your annual electricity consumption for last year, sum the values under the Total kWh column (item 11), and enter this value under the "Annual electricity consumption (single value) kWh" question on the survey.
Not sure about your garbage or recycling bin size?
Visit our FAQs page for examples.